Contacting Departments

The services provided in the Student Services Center (SSC) are available in a mix of modalities for students who need assistance. Below is information on how to contact each department in the SSC virtually and in-person. To join the queue (line) for any type of services, please use QLess.

 Department  

 Contact  

 Phone  

 Hours  

 LiveChat  

         
         
ASPIRE/McNair

ASPIRE: sjsu.edu/aspire

Email: aspire-program@sjsu.edu


McNair: sjsu.edu/mcnair

Email: mcnair-program@sjsu.edu

 408-924-2540

In-person:

Monday - Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 4:30 pm

Virtual Drop-Ins (Join the line via QLess):

Monday - Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 4:30 pm

 
         
Bursar’s Office

sjsu.edu/bursar

General questions: bursar@sjsu.edu

Cashier questions: cashierbanking@sjsu.edu

SJSU ID questions: myid@sjsu.edu

Monday - Friday: 9:00 am - 4:00 pm 

408-924-1601

In-person (Join the line via QLess): 

Monday - Friday: 8:00 am - 5:00 pm24/7

Chatbot 24/7

         
Financial Aid & Scholarship Office (FASO)

sjsu.edu/faso

Email: fao@sjsu.edu

Monday - Friday: 8:00 am - 5:00 pm 

408-283-7500

In-person (Join the line via QLess): 

Monday - Friday: 8:00 am - 5:00 pm

Virtual Drop-Ins (Join the line via QLess):

Friday: 10:00 am - 3:00 pm

Monday - Friday:
12:00 pm - 4:00 pm
         

Graduate Enrollment Management (GEM)

sjsu.edu/cgs/prospective-students/outreach-and-recruiting/index.php

Prospective Graduate Students & Admissions Inquiries: grad-admissions@sjsu.edu

Monday - Friday

9:00 am - 4:00 pm

408-283-7500 (press 2 for Grad  Admissions)

Virtual & in-person drop-in sessions and information sessions:

Monday - Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:30 pm

Monday - Thursday:

2:00 pm - 4:00 pm

Graduate Admissions & Program Evaluations (GAPE)

sjsu.edu/gape and sjsu.edu/admissions/graduate 

Grad admissions: grad-admissions@sjsu.edu

Current Students: graduate@sjsu.edu

408-924-2480

In-person walk-ins at Window G

 
         
New Student and Family Programs (NSFP)

Freshman:
frosh-orientation@sjsu.edu   

Transfer:
transfer-orientation@sjsu.edu  

Parents/Family:  mystudentis@sjsu.edu

All other inquiries: newspartans@sjsu.edu

 408-924-5972

Monday - Friday: 9:00 am - 4:00 pm

 

Monday - Friday: 9:00 am - 12:00 pm & 1:00 pm - 4:00 pm 

         
Office of the Registrar

sjsu.edu/registrar

Staff: sjsu.edu/registrar/about-us/staff.php

General:
registrar@sjsu.edu

Completed forms:
records-regist@sjsu.edu

Monday - Friday: 9:00 am - 4:00 pm 

408-283-7500 (press option 3)

In-person (Join the line via QLess): 

Monday - Thursday: 8:15 am - 4:45 pm

Friday: 9:00 pm - 4:30 pm

In-person walk-ins at Window R

Monday - Friday: 2:00 pm - 3:30 pm

         
Peer Connections

sjsu.edu/peerconnections

Email:

peerconnections@sjsu.edu

408-924-2587

Monday - Wednesday: 9:00 am - 5:00 pm

Thursday - Friday: 9:00 am - 4:00 pm

In-person and virtual tutoring & mentoring appointments are available. Schedules vary by subject/service. Some night & weekend times available.

Please visit: sjsu.edu/peerconnections/about/appointment.php to learn about making an appointment.

If students have Supplemental Instruction sessions, those will be communicated in the classes with SI Leaders.

Study Hall space is available in the Peer Connections space. 

 
         
Student Outreach and Recruitment (SOAR)

sjsu.edu/soar

Email: outreach@sjsu.edu

 408-924-2564

In-person drop in counseling hours (Join the line via QLess): 

Monday - Friday: 9:00 am - 4:30 pm

Virtual Front Desk (sjsu.edu/soar):

Monday & Friday: 1:00 pm - 4:30 pm

Tuesday - Thursday: 9:00 am to 12:00 pm & 1:00 pm - 4:30 pm

Welcome Center (located on Campus): 9:00 am - 4:30 pm

 
       
Undergraduate Admissions

sjsu.edu/admissions

Email:
admissions@sjsu.edu

 408-283-7500 (press 1 for Admissions)

In-person (Join the line via QLess): 

Monday - Thursday: 8:15 am - 4:45 pm

Friday: 9:00 am - 4:30 pm

Virtual Drop-ins (Join the line via QLess):

Monday, Wednesday, & Thursday: 10:00 am - 2:00 pm

Monday - Friday:

9:00 am - 12:00 pm & 2:00 pm - 4:00 pm