Training and Support
Zoom
Login to Zoom
Zoom Help
Email: cfeti@sjsu.edu
Phone: (408) 924-2337
CFETI web page on Zoom
Google Workspace
G Suite Training is a Chrome extension, offering simple and interactive lessons to get you and your organization up and running fast with G Suite.
Google Chat
- Get started with Chat
- Learn Chat basics
- Hangouts Chat cheat sheet
- 10 G Suite tips to improve communication
- 10 G Suite tips to work with remote teams
Telephone and Network
- SJSU VoiceMail User Guide [pdf]
- To Check Messages [pdf] from outside the office
- To Reply to a Message [pdf]
- To Forward a Message [pdf]
SAMI/Filemaker
SAMI (Student Affairs Multi-Interface)/FileMaker are the Student Affairs student data report portal and data warehouse delivering admissions, enrollment, and graduation reports based on PeopleSoft student data.
Contact Information:
- E.M. TIC (Enrollment Management Technical Implementation & Communication)
- Redmine for tickets and project management
Campus Communication
- SJSU Alerts (Rave)
- Marketo: Training Videos
- SJSU Websites (OU Campus): SJSU Online Training
Identity and Authentication
The Okta Identity Cloud provides secure identity management with Single Sign-On.
DUO: Two-Factor Authentication
- Duo’s Guide to Two-Factor Authentication
- Duo's YouTube Channel. Stock full of instructional videos on how to take advantage of Duo 2FA
Contact Information:
IT Service Desk
(408) 924-1530
Because Duo 2FA is a security service, SJSU IT Service Desk must confirm your identity before providing assistance.
