QLess Appointment Scheduling for Employees: Training & Learning Resources

• With QLess, students can schedule appointments and wait in a virtual line instead of a physical line.
• Students can join a line and get updates using the campus website, phone call, text, mobile app, or an on-site kiosk.
• Students choose the type of service and the system shares the expected wait time.
• This means quick access to the services students need without standing in long lines.

100% Cloud Based

Nothing to download, easy to use.

Real-time, Easy to Use Dashboards  

For right-time information and decision making.

Tracking, Reporting, and Survey Features  

For real-time data, improvements, and time optimization.

Boosts SJSU Productivity and Operational Efficiencies

Schedule appointments, manage lines, and even steer students to less busy times of the day with customizable voice and SMS messages by department and transaction type. The result: we are better equipped to deliver optimal service.

Reduces Student Complaints

Timely updates and notifications alert students as they move to the front of the queue. Students can wait where they want, giving them control of their time.

Gain Valuable Insights with Reports

Equips SJSU with key data to improve campus services and analytics for critical, real-time decision-making (such as anticipating peak periods to optimize staff productivity).

Enhance Communications and Student Engagement

Our system offers bi-directional communication between SJSU employees and students. An automated survey feature collects real-time feedback, providing valuable insights to identify procedural enhancements and drive improvement to campus services.

•  Staff

Recorded training videos

• Admin Training
• Foundation Training

QLess documentation

• Knowledge Base -- get the most from QLess, including product features and news, technical insights, and support tools.
• QLess User Guide [pdf]

For QLess support, submit a help ticket request.