Classroom Support

Request Classroom Technology Support

Phone: (408) 924-2867

Email: classroom-support@sjsu.edu

Emails to classroom support will generate an iSupport ticket to track your issue and allow you you to message your assigned support technician directly. You will be notified once your issue is resolved.

What We Need From You

When you reach out to us please provide us with the following information:

• Your Tower ID Number
• A brief description of your issue and any attempts you made to resolve it
• Your computer brand (Mac or PC)
• Any extra equipment you are using (adapters, microphones, etc.)

What to Expect From Us

A technician will document the issues your experienced in our classroom or meeting space.

If we cannot resolve the issue immediately or over the phone, it may take 3 to 5 business days to investigate & resolve.

A technician will visit the room when it is available to investigate the issue, and we will keep you updated on the status of this room through your support ticket.

DUO & Account Login Help

If you need help accessing Wi-Fi, with your network connection, or would like to speak with an operator.

HVAC, Lighting, & Facilities

If you need help with heating, cooling, electrical, janitorial, building maintenance, or lighting.

College Desktop Support

If you need software installation support or computer troubleshooting for your work laptop or desktop

SJSU Critical Systems Down Detector

If you need to check if services may be down locally or campus-wide.

Room Furniture & Scheduling

If you need help with Academic Scheduling & Space Management, Classroom Furniture, and event scheduling.

Faculty Resource Hub - CFETI

If you need innovative faculty resources. Center for Faculty Excellence and Teaching Innovation. A resource hub for faculty to create effective online and in-person courses.